SELL
OR PERISH!
Existing since 1991
MasterPlan is a consulting and training company focusing on client
relations. Between 1995 and 1996 we operated the first
call/service center in Poland. Since that time we,
additionally, specialize in telemarketing and call
center-related issues. We have developed an unique
method of recruiting call center operators and a number of unique
training and consulting programs for telemarketers and call center
management. Combining international and domestic experience
allows us to provide our clients with best service possible.
If you are looking for information on call center
market in Poland, you wish to outsource call center, or to purchase one
- talk to us.
>> more
Marian J. Kostecki.
Glosariusz terminologii call
center/help desk.
Wydawnictwo Naukowe PWN. 2007. GRATIS >> ściągnij okładkę i zawartość
Marian J. Kostecki. Efektywność
i skuteczność w call center:
Miary skuteczności i efektywności pracy contact center, call center,
help desk (ruch przychodzący). Warszawa: moimzdaniem.pl 2006, 110
stron. GRATIS >> ściągnij
Marian J. Kostecki. Telefoniczna rozmowa handlowa:
Wszystko, co
powinieneś wiedzieć o sprzedaĹźy przez telefon zanim podniesiesz
słuchawkę, w trakcie posługiwania się nią i po jej odłoźeniu. Warszawa:
moimzdaniem.pl 2006, 238 stron. GRATIS >> ściągnij
wiadomości
istotne dla środowiska call center zapowiedzi wydarzeń -- news
-- ogłoszenia o pracy -- gratisy
SAMOUCZEKopisy
przypadków,
które mogą zostać wykorzystane w samokształceniu
pracowników działów obsługi klienta,
handlowców,
webmasterów, telemarketerów::
Zawartość tej internetowej strony jest chroniona prawem autorskim.
For
English language visitors
MasterPlan
ul. Potocka 4/98
01-652 Warszawa
tel. +48 22 832.0.832
email: kostecki@masterplan.pl
About us
Existing since 1991 MasterPlan is
a consulting and
training company
focusing on client relations. Between 1995 and 1996 we operated the
first call/service center in Poland. Since that time we, additionally,
specialize in telemarketing and call center-related issues. We have
developed an unique method of recruiting call center operators.
We recruit
top and medium management for call centers. We have
developer a
number of unique training programs for
telemarketers and call center management (including Call Center Masters - workshops for
top level call center managers, and Call Center Decisions - seminars on
most modern call center technology). Our consulting
projects concentrate on organizational, processual and human aspects of call
center operation as well as on measuring effectiveness and monitoring
quality of call center operations.
Our on-demand
consulting takes a form of:
conceptual work,
on-the-spot advise
for individuals selected by the Client,
telephone or internet
counsel,
coaching sessions, or
meetings
with managers and rank-and-file employees,
participation in
meetings (e.g.
with potential clients),
searching for
information
sources,
preparing
documents and reviewing documents provided by the Client.
All
of the above is suported by extensive professional publications.
Due to Dr. Kostecki's position in the call center community, he serves
as a driving force for
integration of call center/help desk and call center technology
vendors'
communities and as a
link between Polish and international call center communities.
Combining international and domestic experience
allows us to provide our clients with best service possible.
In November 2009 Outsourcing
Magazine named Marian Kostecki one of the 100 most influential
individuals in Polish outsourcing business.
If you are looking for information on call center market in Poland, you
wish to outsource call center, or to purchase one - talk to
us.
There are two ways of finding the best fit for your call center outsourcing needs:
a. You can contact any number of oursources listed at www.masterplan.pl/news/ by yourself (links on the right menu)
b. I will do it for you. This option contains the following steps:
writing up a detailed RFP; so detailed that I will ask for one parameter only: price,
mailing RFP directly to sales managers at a number of call centers,
collecting questions for clarification, and answering them,
composing a short list of call centers that best fir your needs,
providing you with contact names, e-mail addresses and phone numbers for futher actions.
It will take approximately 10 days from the date of mailing out the RFP. If you decide to pursue this option, write to me (describe your needs), and I will mail you a quote.
The first ever Polish language
publication constituting a dictionary of specialist call center/help
desk terminology. Featuring entries related to computing,
telecommunication, marketing, human resources andemployment law ,
project management, sales, licensing, ordering and providing services,
measuring effectiveness, evaluating customer satisfaction, constructing
customer surveys, outsourcing, management and computer technology.
Published by PWN Polish Scientific Publishers in 2007, 340 pages, ISBN: 978-83-01-15382-3
